When you work with SaaS apps, it’s often very easy to lose business-critical information: data can easily be deleted by accident or malicious intent, it can be overwritten by update or erased by a virus or ransomware. And even though
offers basic export and backup capabilities, they don’t take responsibility when you lose your data.
Pro Backup gives you everything you need to take ownership of your data. By offering daily, comprehensive backups your company is protected against losing data in the cloud. It also gives you 24/7 access to your data which mitigates the risk of potential down-time.
Restore previous versions or recover
tickets and files
that were permanently deleted from your
Look up and compare versions of your
projects, tasks, comments
, custom fields & formulas.
Access your data backups in readable Google Sheets and easily collect all files.
Co-founder, Small business
CEO, Small business
The following data types are backed up: Tickets, internal notes, replies, attachments, custom fields and attachments. Due to API limitations we cannot back up reports, dashboards, conversations, triggers and views.
When you restore a ticket or custom field, Pro Backup will never overwrite or change existing data in Zendesk. Instead a copy will be recreated from your data backup and added as an extra item. When restoring a ticket, all related data such as comments & files will be restored as well.
The backups and the access tokens are secured with the Advanced Encryption Standard (AES) using 256-bit encryption key. Applying the best practices of Encryption methods, we use a different initialisation vector for every record, meaning it is virtually impossible to extract the data via reversed engineering.
No, you only need one license to back up your team’s data, but we can only back up the workspaces that your user account have access to. Therefore we recommend that you sign up with a user account that has access to all relevant data (e.g. workspaces, projects, boards).
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