At Pro Backup, we strive to provide best-in-class data backups for our customers. But that would be impossible without making our software a safe and trustworthy place to store data. That’s why data security is an absolute priority to us. For the sake of transparency, here’s a list of measures we take to keep your data safe and available 24-7.
Pro Backup strives to maintain an uptime of 99.9%, and we use several services to monitor uptime and site availability. In case of downtime or emergency, our team receives real-time notifications, allowing us to act swiftly. In the rare case that issues do arise, we’ll keep you updated at all times through our status page and in-app notifications. We’ll do everything within our power to resolve the issue as soon as we can.
2. Security measures
All traffic to Pro Backup passes through an SSL-encrypted connection, and we only accept traffic through port 443. A report of our SSL configuration can be obtained by simple request. During a first website visit, Pro Backup sends a Strict Transport Security Header (HSTS) to the user agent, ensuring that all future requests will be made via HTTPS. Even if a link to Pro Backup is specified as HTTP. All data stored on Pro Backup’s systems is encrypted at rest. Information stored in our database systems or on our file systems is encrypted using the industry standard AES-256 encryption algorithm. AWS stores and manages data cryptography keys in its redundant and globally distributed Key Management Service. This means that even if an intruder were ever able to access any of the physical storage devices, the data contained therein would still be impossible to decrypt without the keys, rendering the information useless.
Pro Backup uses Amazon Web Services (AWS) in Dublin, Ireland (only!) to store user data. These servers undergo recurring assessment to ensure compliance with the latest industry standards, and continually manage risk. By using AWS as our data center, our infrastructure is accredited by:
SOC 1 and SOC 2/SSAE 16/ISAE 3402 (Previously SAS 70 Type II)
PCI Level 1
C5 Operational Security
All AWS data centers feature the following security measures:
AWS employees only access
24 hour CCTV monitoring
Full access review and logging
Fully redundant electrical power systems, with a backup power supply to remain operational 24 hours per day
Automatic fire detection and suppression systems
Leakage detection systems to detect the presence of water
We block requests originating from known, vulnerable IP addresses or ranges. Requests that originate from the same IP are throttled and rate-limited to avoid potential misuse. To block Cross-Site Scripting Attacks (XSS), all output is escaped by default in our back-end application before hitting the browser potentially causing XSS attacks. We avoid using returning raw data, as this could potentially cause unwanted data to be sent to the browser. Our application blocks requests that do not originate from our own domain(s), to help reduce the risk of Cross Site Request Forgery (CSRF) attacks; For important actions, we also use CSRF-tokens.
We frequently hire security experts to assess our infrastructure and make sure we adhere to the industry best practices. Our team uses strong, unique passwords for Pro Backup accounts and has set up Two-Factor Authentication for each device and service they use. All Pro Backup employees are required to use password manager software (LastPass, 1Password, …) to generate and store strong passwords. We also make sure to encrypt local hard drives and enable automatic screen locking. All access to application admin functionalities is restricted to a select group of people and logged in the audit reports.
3. Quality Assurance
We introduced strict code reviews for any change to our code base, to ensure development best practices are used across all our code pushes. Since the launch of Pro Backup, we’ve invited everyone to notify us of issues they find in our application, to continuously make our platform more secure and reliable. All vulnerability report submissions are read, handled and responded to in the shortest possible time frame.